Sunglasses
To claim a warranty exchange, contact our customer service department at customerservice@allpoets.com
Eyeglasses
If your optician redirects you to ALLPOETS, send us an email at customerservice@allpoets.com
Sunglasses
To claim a warranty exchange, contact our customer service department at customerservice@allpoets.com
Eyeglasses
If your optician redirects you to ALLPOETS, send us an email at customerservice@allpoets.com
Sunglasses
Factory defects: in such case we will send you a completely new pair of glasses. Our warranty policy offers cover for up to 36 months.
Prescription glasses
For glasses bought from an optician you must return directly to the optician where you bought them. Inform us of what has occurred so that they can apply the corresponding warranty policy.
Sunglasses
Reimbursement to your account: depends on the type of card you have used to make the purchase.
Eyeglasses
In the case of glasses purchased at the optician’s shop, you should address the optician where you purchased them. The return will be subject to the optician’s return policy.
Sun glasses
Any product may be returned free of charge within 30 calendar days from receipt of the order and we will return your money.
Prescription glasses
For glasses bought from an optician you must return to the optician where you bought them. The terms and conditions of return will depend on the return policy established by the individual optician.
A. If the card’s side is even with the end of your eye, you wear a medium.
B. If the card’s side goes past the end of your eye, you wear a small.
C. If the card’s side does not reach the end of your eye, you wear a large.