How do I return a product?

Sun glasses

Any product may be returned free of charge within 30 calendar days from receipt of the order and we will return your money.

1. Contact our customer service or any other of the means of contact we offer, attaching a filled out copy of the withdrawal form you will find attached to our General Terms and Conditions, or send us an unequivocal statement of your wish not to continue with your purchase.
2. As soon as we get your request, we will acknowledge receipt by email.
3. Once your request has been approved, we will notify the courier service so that they can pick up your shipment.
4. Once we receive the product we will return your money.

Prescription glasses

For glasses bought from an optician you must return to the optician where you bought them. The terms and conditions of return will depend on the return policy established by the individual optician.

What does the warranty on ALLPOETS product cover?

Sunglasses: Factory defects: in such case we will send you a completely new pair of glasses. Our warranty policy offers cover for up to 36 months.

Prescription glasses: For glasses bought from an optician you  must return directly to the optician where you bought them. Inform us of what has occurred so that they can apply the corresponding warranty policy.

How can I claim a warranty exchange?

Sunglasses: To claim a warranty exchange, contact our customer service department at customerservice@allpoets.com

Eyeglasses: If your optician redirects you to ALLPOETS, send us an email at customerservice@allpoets.com